Privacy Policy

Last updated June 2026

ChainNovaLabs ("we," "us," "our") respects your privacy. This policy explains what we collect, how we use it, and your choices.

What We Collect

• Account & order data: name, email, shipping address, billing details, and the products you inquire about or purchase.
• Communications: messages you send us via contact forms or email.
• Usage data: standard log data such as IP address, browser type, referrer, and pages viewed, collected automatically.
• Cookies: we use a small number of first-party cookies to remember session state (such as your acknowledgment of the research-use notice).

How We Use It

• To process and fulfill orders.
• To respond to inquiries and provide customer support.
• To verify researcher eligibility and prevent misuse.
• To improve the Site and our product offerings.
• To comply with legal obligations.

Who We Share It With

We share personal data only with the service providers we need to operate the business: payment processors, shipping carriers, analytics providers, and hosting infrastructure. Each is bound to use the data only on our behalf. We do not sell personal data.

We may disclose data when required by law, subpoena, or to protect the rights and safety of any person.

Data Retention

We retain order records for as long as required to operate the business, satisfy tax and accounting obligations, and respond to product-related inquiries. You may request deletion of personal data not subject to a retention obligation.

Your Choices

• Access & correction: request a copy or correction of your personal data.
• Deletion: request deletion subject to legal retention requirements.
• Opt-out: opt out of marketing email at any time using the unsubscribe link.

To exercise these rights, email privacy@chainnovalabs.com.

Children

The Site is not intended for anyone under 21. We do not knowingly collect personal data from minors.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Changes

We may update this policy. The "Last updated" date above will reflect the latest version. Material changes will be highlighted on the Site.

Contact

Email privacy@chainnovalabs.com.